1. Assessment
Initial observations are not a final diagnosis. Some faults become visible only after disassembly, component substitution, extended testing or restoration of power. Assessment fees, when applicable, should be disclosed before acceptance of the device.
2. Quotation and customer approval
The customer should receive the proposed work, parts, estimated price, lead-time assumptions and material risks. No additional repair or parts purchase should proceed without documented customer approval. Estimates may change when hidden damage is discovered; any material change requires renewed approval.
3. Parts availability and authenticity
Parts may be original, original-equipment-service, refurbished, compatible or customer-supplied. The quotation or service record should identify the category where reasonably known. Availability, price and lead time are subject to supplier conditions. Customer-supplied parts are generally not covered by a TechCare parts warranty.
4. Customer data and software
The customer is responsible for maintaining a current backup. TechCare is not responsible for pre-existing corruption, failing storage or data loss that occurs despite reasonable care during diagnostics or repair, subject to applicable law. Illegal, unlicensed or unauthorized software will not be installed.
5. Workmanship and parts warranty
Warranty coverage and duration must be stated on the quotation, invoice or service record. Coverage is limited to the specific work performed and parts supplied by TechCare. Typical exclusions include new or unrelated faults, liquid exposure, physical damage, misuse, power events, malware, software changes, unauthorized opening or repair, and customer-supplied parts.
6. Collection and unclaimed devices
Customers should inspect the device and accessories at turnover. TechCare should issue collection reminders and maintain a documented unclaimed-device process. Storage fees, disposal or other action involving an unclaimed device must follow the signed service terms and applicable law; no device should be disposed of solely on an informal verbal understanding.
7. Repair limitations
Some devices are uneconomical, unsafe or technically impractical to repair. TechCare may decline work involving severe battery swelling, hazardous contamination, unsupported board-level repair, suspected stolen devices, bypass of security controls, illegal access, or equipment beyond current capability. Referral to an authorized service center or specialist may be recommended.