1. Assessment
Ang initial observations ay hindi final diagnosis. May faults na lumalabas lamang pagkatapos ng disassembly, component substitution, extended testing o restoration of power. Ang assessment fees, kung mayroon, ay dapat ipaalam bago tanggapin ang device.
2. Quotation at customer approval
Dapat matanggap ng customer ang proposed work, parts, estimated price, lead-time assumptions at material risks. Walang additional repair o parts purchase na isasagawa nang walang documented customer approval. Maaaring magbago ang estimate kapag may nakitang hidden damage; anumang material change ay nangangailangan ng panibagong approval.
3. Availability at authenticity ng parts
Ang parts ay maaaring original, original-equipment-service, refurbished, compatible o customer-supplied. Dapat tukuyin sa quotation o service record ang category kung makatwirang nalalaman. Ang availability, presyo at lead time ay nakadepende sa supplier conditions. Karaniwang hindi saklaw ng TechCare parts warranty ang customer-supplied parts.
4. Customer data at software
Responsibilidad ng customer ang current backup. Hindi responsable ang TechCare sa pre-existing corruption, failing storage o data loss na nangyari sa kabila ng reasonable care sa diagnostics o repair, alinsunod sa applicable law. Hindi mag-i-install ng illegal, unlicensed o unauthorized software.
5. Workmanship at parts warranty
Ang warranty coverage at duration ay dapat nakasaad sa quotation, invoice o service record. Limitado ang coverage sa partikular na work at parts na ibinigay ng TechCare. Karaniwang exclusions ang bago o unrelated faults, liquid exposure, physical damage, misuse, power events, malware, software changes, unauthorized opening o repair, at customer-supplied parts.
6. Collection at unclaimed devices
Dapat inspeksyunin ng customer ang device at accessories sa turnover. Dapat magbigay ang TechCare ng collection reminders at documented unclaimed-device process. Ang storage fees, disposal o ibang action sa unclaimed device ay dapat sumunod sa signed service terms at applicable law; walang device na idi-dispose batay lamang sa informal verbal understanding.
7. Repair limitations
May devices na hindi praktikal, hindi ligtas o hindi sulit i-repair. Maaaring tanggihan ng TechCare ang severe battery swelling, hazardous contamination, unsupported board-level repair, suspected stolen devices, bypass ng security controls, illegal access o equipment na lampas sa kasalukuyang capability. Maaaring irekomenda ang authorized service center o specialist.